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Contact Dewalt ServiceNet Customer Service

Dewalt ServiceNet Phone Numbers and Emails

Toll-Free Number:

  • (800) 433-9258
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Dewalt ServiceNet Email:

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How to Contact Dewalt ServiceNet?

Most Popular Number:

(800) 433-9258
Total calls: 136 Issues resolved: 3 Last call: Dec 18, 2024
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PissedConsumer Reporter

The company has published the toll-free helpline 1-800-433-9258 to contact Dewalt ServiceNet support for assistance with orders, general inquiries, product registration, and warranty issues. Those with online repair requests, questions about weekly pricing files, and licensed product files can also use the ServiceNet Dewalt phone number to call or message between business hours. If the matter is too complex to resolve via this helpline, send a letter or visit the company headquarters, DEWALT, at 701 E Joppa Rd, Towson, Maryland 21286, United States, for better assistance. You can also consult Dewalt ServiceNet customer service by email or the company website for information and assistance.

The Dewalt ServiceNet customer service email support.dewalt@dewalt.com is the only published address customers can use to consult the business agent for issues and inquiries. Since that is the only email currently available, the request volume is usually very high, making it rare for customers to receive an efficient response. Therefore, users consulting for an urgent matter must prefer to call the ServiceNet Dewalt phone number over email. You can also submit an online request for assistance during business hours.

The Dewalt ServiceNet website is the company's official online platform, featuring plenty of information and contact options. Customers can access these by entering their Dewalt ServiceNet login credentials to sign into their registered accounts on the website. The first method is to consult the business agents via live chat. To do so, click Live Chat at the bottom right corner of the homepage to get directed to a chatbot that will assist you with general queries and concerns. If the issue is specific, request to connect with a live agent via the same. Another option is to click Contact Us on the homepage to get directed to an online form. Complete it by entering the required details and click Submit to send it to Dewalt ServiceNet customer service. After reviewing it, the customer care team will respond within business hours.

Dewalt ServiceNet Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    88% phone 12% email
  • The best phone number to call Dewalt ServiceNet is 8004339258.

  • The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 5 minutes.

  • People call Dewalt ServiceNet mainly because of request for information, product/ service and return/ replace.

View full overview ›
PissedConsumer Club

Contact Information

Dewalt ServiceNet Website:

Dewalt ServiceNet Help Center:

Corporate Office Address:

DEWALT
701 E Joppa Rd
Towson, Maryland 21286
United States

Dewalt ServiceNet Rating Based on 22 Reviews

Rating details

1.6
more details
Turnaround Time
Customer service
Price Affordability
Value for money

Rating stats

Rating trend

Summary of Dewalt ServiceNet Customer Service Calls

136 TOTAL
CALLS
04:39 AVG CALL
DURATION
7% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Dewalt ServiceNet?

Request for Information Question:

  • “Looking for a part”
  • “Question operation”
  • “Update on tool repair”

Product/ Service Question:

  • “Bought weed eatter and battery will not charge”
  • “I purchased a tool set (impact driver and drill) app a year ago. I just started using it. After recharging one of the batteries for the first time of use I used the impact driver for screws. The driver kept stopping. The second battery is fine sofar”
  • “Product info”

Return/ Replace Question:

  • “Return shipping”
  • “Parts replacement”
  • “Need label and box to send in new mower for exchange working mower”

Shipping and Delivery Question:

  • “Verify package content”
  • “Find locations for repair of saw”
  • “Order 01769656, Item-2 Not Received”

Website/ Application Question:

  • “Website issues”
  • “Website not working”

Staff Question:

  • “Need to service my miter compound saw”
  • “Need service for an item”
  • “No customer service”

Payments and Charges Question:

  • “A prepaid label To have my impact wrench repair”
  • “DCB 107 charger doesn't work”

Account Question:

  • “Cannot create an account.”

Activation/ Cancellation Question:

  • “Order cancelation”

Other Question:

  • “No call back”
  • “Need parts”
  • “Parts”

About

Related Companies

Stanley Black And Decker, Craftsman, Black and Decker, DeWalt, Troy Bilt

Summary

ServiceNet is the official website for DeWALT, Porter-Cable, Black & Decker parts and service. The owner is The Black & Decker Corporation. Its headquarters is based in Towson, Maryland, United States. ServiceNet offers parts for outdoor, automotive, power tools, construction power tools, and security products. The company has a chain of service centers nationwide. ServiceNet ships their products throughout the 50 contiguous United States from the distribution center located in Wauconda, Illinois. The company accepts returns with exchanges and refund. Restocking and processing fees can be applied. Available payment options are Visa, MasterCard, American Express, and Discover. Order status can be tracked in personal profile on the company website.

Dewalt ServiceNet reviews and complaints

Dewalt ServiceNet is ranked 253 out of 1237 in Service Centers and Repairs category

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Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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